Refund policy
Return and Refund Policy
Thank you for shopping with [98southapparelco]! We want you to be completely satisfied with your purchase. If you're not happy with your order, we’re here to help.
Returns
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You have [30] days (typically 14 or 30) from the date you receive your item to request a return.
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To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging, with all tags attached (if applicable)
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To initiate a return, please contact us at [dixon@98southapparelco.coml] with your order number and reason for return. We will provide you with return instructions.
Non-returnable items include:
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Gift cards
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Downloadable software or digital products
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Perishable goods (e.g., food, flowers)
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Personalized/customized items
Refunds
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [10] business days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at [dixon@98southapparelco.com] with a photo and description of the issue.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
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Original shipping charges are non-refundable.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Email: [dixon@98southapparelco.com]
📞 Phone: [601-810-7731]